Though a majority of owners say they are happy with property management, there does seem to be room for improvement, in particular around the areas of communication and customer service.
Those who love their property manager say:
“Very pro-active and engaged in the overall process.”
“They are very transparent, efficient and sensible.”
“They are brilliant and save me time and money.”
However those who are unhappy with their property manager say:
“Their goal is to make money for themselves, not for me.”
“Poor communication and no value add.”
“They make decisions without consulting me which cost me money.”
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